DEFINITIONS

– 15 % VAT is included in our 2019 rates. Should at any time the government of Zimbabwe change this policy, the we reserve the right to change these rates.
– Wild Trekkers Lodge publishes Rack Rates

CHILDREN POLICY & INTER-LEADING ROOMS
Definitions:
 Infants refers to guests under the age of 2 years
 Children refers to guests aged 11 years and under
 Adult children refers to guests aged 12-16 years
i. In family rooms, children rates are only applicable and subject to availability of inter-leading rooms. Should inter-leading rooms not be available, full adult rates apply.
ii. Where a second room is occupied by adult children (guests of 12 years and above), normal single or double rate will apply.
iii. Where second room is occupied by a child, (2 – 11 years), 50% of twin sharing rate will be applicable on a bed and breakfast basis.
1 child: 50% of single room rate
2 children: 50% of twin sharing rate per child
Cots can be provided for infants and placed in same room as adults.
iv. Extra beds/mattresses for children cannot be placed in same room as parents. Inter-leading rooms to be
booked by families, on a family room basis
v. Meal rates as follows shall apply:
 Infants: free
 Children: 50% of adult rate

DEPOSITS & PAYMENT
i) Bookings are only held on a tentative basis until a non-refundable deposit is received. To secure a booking a 10% non-refundable deposit is due within 30 days of booking. Full prepayment less deposit is due 30 days prior to arrival.
ii) During peak season (August to 5 January), a 20% non-refundable deposit is due within 30 days of booking.
iii) For bookings made within 30 days of travel during peak season, a non-refundable deposit must be paid within 48 hours.
iv) Full prepayment is due no later than 30 days prior to arrival.
i) Payment is to be made in the quoted currency or if agreed upon by the Lodge in another hard currency, at the official bank rate on the day of payment. All foreign currency transactions must be in line with Reserve Bank of Zimbabwe regulations.
ii) In the event of disputed charges, the undisputed portion of the account remains payable on the due date.
iii) Failure to, without prior notice to make payment on receipt of invoice will result in the reservation being automatically released.

BREACH
Should ANY of these terms and conditions itemized above not be fully complied with, The Wild Trekkers Lodge reserves the right to:
i) Cancel reservations
ii) Withdraw Special Tour Operators rates
iii) Withdraw any other special trading arrangements
iv) Terminate the contract
v) Take legal action as necessary